Changelog

AI conversations and team follow-up now have clearer boundaries. When a conversation moves to your team, the AI stops replying until you return it to...

Find out how customers experienced a conversation, whether it was handled by AI or by your team. When ratings are enabled, customers can leave a score...

Notification settings are now brought together in one rule list. Choose what should trigger a notification, add conditions and select who receives it...

Keep Sales, Support or different locations organised with their own teams. Choose who can read and answer each team's conversations, and send new work...

The inbox now gives open work, Waiting and snoozed conversations a clearer place. Combine filters and tags to focus on the right customers, and start...

Use a quote form on your website without asking the same questions in every messaging channel. Each form can now run on all channels or only the ones...

Visitors can open their recent chats from the compact website widget, return to an earlier conversation or start a new one. They can also request an...

Boei's knowledge library has been rebuilt to make it clearer what your agent knows and what still needs training. Website pages, files, text and...

Set up a follow-up process for each pipeline instead of remembering every next step yourself. An automation can wait, write an AI email, change the...

Your chatbot can now learn from selected pages that need a password or access token. Use HTTP Basic, a bearer token, an API key or session cookies,...

Boei's interface has been reorganized around the work you do each day. The old top menu and Setup submenu have been replaced by a main navigation bar...

Partners now brings referrals, reseller clients and accounts you manage into one client list. See their progress and recorded earnings without...

AI Insights connects conversations to useful outcomes: resolved questions, captured contacts, booked appointments and handoffs to your team. See which...

The website chat has a refreshed design, with a Modern theme, more room for answers and clearer signs when the agent is reading or working on an...

Choose the language that works best for you in Boei's menus and settings. Each team member can use English, German or Dutch without changing anyone...

Describe what you want to improve and let the management Copilot help with your AI agent's setup. It can investigate a wrong answer, propose knowledge...

See the people, deals, notes and conversations belonging to the same company in one CRM record. Boei can link a business email address to a company,...

Connect Stripe, Mollie, Paddle, Chargebee, Shopify or a custom payment webhook to Boei. After a confirmed payment, Boei can mark the matching contact...

Deal management now goes beyond a single board. Use separate pipelines for different sales or customer processes, and open a deal's own page for its...

Boei's mobile inbox can now be added to your phone's Home Screen and used like an app. Your conversations stay connected to the same account you use...