More control over notifications

Notification settings are now brought together in one rule list. Choose what should trigger a notification, add conditions and select who receives it through email, Slack, a webhook or a supported Boei destination.

Form submissions can send a notification immediately, without waiting for the conversation to end. Conversation endings, handoffs and actions needing approval have their own events. This replaces separate settings with rules you can review in one place.

Account owners can also review sent emails and their contents from the account's Sent emails section. The history follows the account's retention period. A sent status means the sending system accepted the message; delivery results depend on the supported provider connection.

Open Settings > Notifications to review your rules.

A notification rule that sends after a form is submitted. Example setup.

For your account history, review sent emails.