Ask customers to rate their support experience

Find out how customers experienced a conversation, whether it was handled by AI or by your team. When ratings are enabled, customers can leave a score and an optional comment after an eligible conversation ends.

They can respond in the website chat or through a rating link sent by email when the delivery conditions are met. Human support ratings appear with the relevant team's results, so you can review the feedback beside reply and resolution times.

Enable ratings for the AI agent or team you want to measure.

A conversation-rating email. Example message.