Inbox

Open Settings → Business → Inbox → Signature. Check that you have selected the right business. Default signature Use the Default tab to write...

Reach out to a customer first by starting a new email thread from your Inbox. The reply lands in the same conversation view as any inbound message, so...

Boei checks incoming email for unwanted sales pitches and puts them in Spam. Messages are kept, so you can review them and correct a mistake. How to...

Add Boei to your phone's Home Screen to handle inbox conversations like an app and receive push notifications when live chats need attention. How to...

Boei can email you when a conversation needs a person to step in or someone submits a widget form. This article explains when those alerts are sent,...

Get a Telegram message when a customer needs a person or a teammate assigns you a conversation. How to get there: Go to Profile > Agent →...

Boei keeps customer messages together when AI hands over to your team. Sending a reply and finishing the work are different things. When AI is helping...

Show customer details from your own system (Stripe subscription, internal CRM, user admin, etc.) right next to the conversation in your Boei inbox....

Set up email forwarding so incoming emails arrive in your Boei inbox, where you can manage them alongside chat and other messages. How to get there:...

Playbooks are conversation scripts for the AI. You know those step-by-step flows your team follows — first ask this, then recommend that, then send...

Assign inbox messages to team members to organize workload and ensure every conversation gets handled. How to get there: Go to Team inbox in the left...

People handle live chats in the same inbox used for email. An AI chatbot can hand over when a visitor asks for a person or matches a handoff...

Saved replies are shared by a team. Use them in live chat or email without needing an AI chatbot. Open a conversation and choose Saved replies in the...

Open Team inbox to handle live chat and email in the same conversation view. Availability People normally follow team opening hours. Personal working...

Take action on inbox messages: create deals, link contacts, set reminders, reply, and export. How to get there: Go to Team inbox in the left menu →...

Get intelligent response suggestions powered by AI. When you're replying to customer messages, the AI can draft responses based on the conversation...

The Inbox is your central hub for managing all customer conversations. View messages from chatbots, live chats, and form submissions in one place. How...