Inbox

Get a Telegram message the moment a customer needs a live agent — alongside (or instead of) email and SMS alerts....

Boei automatically closes inactive conversations so your inbox stays focused on what needs attention. Closure rules depend on whether the chat is...

Show customer details from your own system (Stripe subscription, internal CRM, user admin, etc.) right next to the conversation in your Boei inbox....

Set up email forwarding so incoming emails arrive in your Boei inbox, where you can manage them alongside chat and other messages....

Playbooks are conversation scripts for the AI. You know those step-by-step flows your team follows — first ask this, then recommend that, then send...

Assign inbox messages to team members to organize workload and ensure every conversation gets handled....

The Inbox is your central hub for managing all customer conversations. View messages from chatbots, live chats, and form submissions in one place....

Get intelligent response suggestions powered by AI. When you're replying to customer messages, the AI can draft responses based on the conversation...

Take action on inbox messages: create deals, link contacts, set reminders, reply, and export....

Handle live chat conversations directly from your inbox. See active chats, go online/offline, and take over AI conversations....

Save time by creating pre-written responses for common questions. Agents can insert these with one click during live chat conversations....

Connect your team to handle customer conversations in real-time. When your AI chatbot can't answer a question or a customer requests human help, the...