Inbox

Boei can email you when a conversation needs a person to step in or someone submits a widget form. This article explains when those alerts are sent,...

Add Boei to your phone's Home Screen to handle inbox conversations like an app and receive push notifications when live chats need attention. How to...

Boei checks incoming email for cold sales pitches and moves them out of your way, so your inbox stays a list of real customers. This article explains...

Reach out to a customer first by starting a new email thread from your Inbox. The reply lands in the same conversation view as any inbound message, so...

Get a Telegram message the moment a customer needs a live agent — alongside (or instead of) email and SMS alerts. How to get there: Click your...

Boei automatically closes inactive AI conversations so your inbox stays focused on what needs attention. Once an agent takes over a chat, closing it...

Show customer details from your own system (Stripe subscription, internal CRM, user admin, etc.) right next to the conversation in your Boei inbox....

Set up email forwarding so incoming emails arrive in your Boei inbox, where you can manage them alongside chat and other messages. How to get there:...

Playbooks are conversation scripts for the AI. You know those step-by-step flows your team follows — first ask this, then recommend that, then send...

Assign inbox messages to team members to organize workload and ensure every conversation gets handled. How to get there: Go to Inbox in the top menu...

The Inbox is your central hub for managing all customer conversations. View messages from chatbots, live chats, and form submissions in one place. How...

Get intelligent response suggestions powered by AI. When you're replying to customer messages, the AI can draft responses based on the conversation...

Take action on inbox messages: create deals, link contacts, set reminders, reply, and export. How to get there: Go to Inbox in the top menu → open...

Handle live chat conversations directly from your inbox. See waiting chats, go online/offline, and take over AI conversations. How to get there: Go to...

Save time by creating pre-written responses for common questions. Agents can insert these with one click during a conversation. How to get there: Open...

Connect your team to handle customer conversations in real-time. When your AI chatbot can't answer a question or a customer requests human help, the...