Save time by creating pre-written responses for common questions. Agents can insert these with one click during live chat conversations.
How to get there: Go to Setup → Chatbot in the top menu → click your chatbot → Live chat tab → scroll to Saved Replies.
During a live chat conversation:
Create replies for different scenarios:
Make replies feel personal by leaving space for customization:
"Hi [Name], thanks for reaching out! I'd be happy to help with..."
Review saved replies regularly to ensure:
"Hi there! Thanks for reaching out to our support team. I'm here to help. Could you tell me more about what you need assistance with?"
"Great question! Our pricing plans start at $X/month. You can see all options at [link]. Would you like me to recommend a plan based on your needs?"
"To help you better, could you provide a bit more detail about [topic]? That will help me give you the most accurate answer."
"I'm glad I could help! Is there anything else you need assistance with today? If not, have a great day!"