Get intelligent response suggestions powered by AI. When you're replying to customer messages, the AI can draft responses based on the conversation context and your knowledge base.
How to get there: Go to Inbox in the top menu → open a conversation → click the AI Suggest button.
How It Works
- Open a conversation in your Inbox
- Click the AI Suggest button
- The AI analyzes the conversation and your trained content
- A suggested reply appears
- Edit as needed and send
What the AI Considers
The AI generates replies based on:
- Conversation history - What's been discussed
- Customer question - The specific inquiry
- Your knowledge base - Content from your trained chatbot
- Tone settings - Your configured communication style
Using AI Suggestions
Accept and Send
If the suggestion is good:
- Review the suggested text
- Click Use This Reply or copy to compose
- Send to the customer
Edit First
If the suggestion needs adjustment:
- Copy the suggestion to your compose field
- Make your changes
- Send the edited version
Generate Another
If the suggestion doesn't fit:
- Click Regenerate
- The AI will try a different approach
- Repeat until satisfied
Best Practices
Review Before Sending
Always read AI suggestions before sending:
- Check for accuracy
- Ensure it answers the question
- Verify any specific details
Add Personal Touch
Make responses feel human:
- Include the customer's name
- Reference their specific situation
- Add context when helpful
Use as Starting Point
AI suggestions work best as drafts:
- Save time on structure
- Add your expertise
- Customize for the customer
Improving Suggestions
Better AI training leads to better suggestions: