Control how your chatbot responds to visitors: response style, capabilities, and topic boundaries.
How to get there: Go to Setup → Chatbot in the top menu → click your chatbot → Behavior section in the sidebar.
Found in Behavior → Response. Controls the general response behavior of your chatbot, such as response length and style preferences.
Found in Behavior → Capabilities. Enable or disable specific abilities for your chatbot, such as:
Found in Behavior → Topic Limits. Set boundaries on what your chatbot should and shouldn't discuss.
Use this to keep your chatbot focused on your business. For example, you can tell it to only answer questions related to your products and politely decline off-topic requests.