Behavior

  • Hide private contact details and old prices

    Use Never share these details to hide a private phone number, email address, or old price from your chatbot's replies. This is useful when the detail...

  • Workflows

    Create step-by-step procedures your chatbot follows during conversations. The chatbot executes one step at a time and waits for the visitor's reply...

  • Response Settings

    Control how your chatbot responds to visitors: response style, capabilities, and topic boundaries. How to get there: Go to AI agents in the left menu...

  • Agent-Specific Instructions

    Customize AI behavior differently for each live chat agent on your team. This allows personalized AI assistance that adapts to each agent's style,...

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