Behavior
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Workflows
Create step-by-step procedures your chatbot follows during conversations. The chatbot executes one step at a time and waits for the visitor's reply...
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Response Settings
Control how your chatbot responds to visitors: response style, capabilities, and topic boundaries. How to get there: Go to Setup → Chatbot in the...
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Agent-Specific Instructions
Customize AI behavior differently for each live chat agent on your team. This allows personalized AI assistance that adapts to each agent's style,...
