AI Chatbot

Mark chatbot conversations as "test" so they stay out of your inbox and don't skew performance numbers. Useful when your team is QA-ing the...

How Boei counts chatbot credits, what spends them, and what happens when you run out....

When a new AI or live agent reply arrives, Boei makes sure the visitor notices, even if they're not actively looking at the chat. No configuration...

Automatically collect visitor information like name, email, phone, company, or custom fields during chatbot conversations. Lead flows can show as a...

Your AI chatbot has four types of training sources. Each works best for different kinds of content. Using the right one helps your chatbot find and...

Getting the best results from your AI chatbot comes down to putting the right content in the right place. This guide walks you through each part of...

If you added your website URL to Boei but the chatbot keeps saying it doesn't know anything about your business, there's a good chance Cloudflare is...

Bypass the AI chatbot and route visitors directly to live chat with a human agent....

Revised answers let you take full control of specific responses. When a visitor asks a matching question, your exact answer is returned by the model...

Control what information is displayed to visitors during AI chatbot conversations. These transparency features help build trust and improve the user...

Require visitors to agree to a disclaimer or consent text before they can start chatting. This is useful for GDPR compliance, HIPAA-adjacent...

Product training lets you feed your chatbot structured product information so it can answer customer questions about your catalog — pricing,...

Customize AI behavior differently for each live chat agent on your team. This allows personalized AI assistance that adapts to each agent's style,...

Tickets let you turn real agent replies into training data for your chatbot. When an agent replies to a conversation in the Inbox, that reply can be...

When your AI chatbot searches for answers, it pulls from all your knowledge sources: FAQ items, training text, products, webpages, and files. When...

Control when and how you collect visitor contact information (email, name, phone) during chatbot conversations....

The Performance tab gives you an overview of how your chatbot is handling conversations — resolution rates, activity trends, and the ability to...

When visitors need to speak with a live person, Boei needs to decide which agent should handle the conversation. This guide explains how to configure...

Keep your chatbot's knowledge automatically up to date. When your website content changes, auto-sync detects new, updated, and removed pages and...

The Training Quality dashboard shows how well your AI chatbot answers visitor questions and highlights areas where it needs more training data....