AI Chatbot

Once Google Calendar is connected and enabled, the chatbot can offer real time slots and book meetings mid-conversation. This page covers how the...

Route closed chats to the right people using flexible rules. Each rule decides when to fire (checks), who to notify (recipients), and whether the chat...

Visitors can upload files (screenshots, PDFs, spreadsheets, etc.) directly in the chat widget. The AI sees the filename and type in its context, and...

When your chatbot trains on a website page, it captures everything on that page by default — including related-product carousels, cross-sell blocks,...

Ready-made templates in the tool marketplace let your chatbot call external services without you writing a schema. How to get there: Go to Setup →...

Save a library of prompts you care about (opening hours, refund policy, pricing edge cases, tricky escalation triggers) and re-run them against the...

Boei has several built-in protections that stop a single abusive visitor (or a script) from burning through your AI message credits. Some are...

Mark chatbot conversations as "test" so they stay out of your inbox and don't skew performance numbers. Useful when your team is QA-ing the bot or...

How Boei counts chatbot credits, what spends them, and what happens when you run out. How to get there: Click your profile menu in the top-right →...

When a new AI or live agent reply arrives, Boei makes sure the visitor notices, even if they're not actively looking at the chat. No configuration...

Automatically collect visitor information like name, email, phone, company, or custom fields during chatbot conversations. Lead flows can show as a...

Your AI chatbot has four types of training sources. Each works best for different kinds of content. Using the right one helps your chatbot find and...

Getting the best results from your AI chatbot comes down to putting the right content in the right place. This guide walks you through each part of...

If you added your website URL to Boei but the chatbot keeps saying it doesn't know anything about your business, there's a good chance Cloudflare is...

Control what information is displayed to visitors during AI chatbot conversations. These transparency features help build trust and improve the user...

Revised answers let you take full control of specific responses. When a visitor asks a matching question, your exact answer is returned by the model...

Require visitors to agree to a disclaimer or consent text before they can start chatting. This is useful for GDPR compliance, HIPAA-adjacent...

Product training lets you feed your chatbot structured product information so it can answer customer questions about your catalog — pricing,...

Customize AI behavior differently for each live chat agent on your team. This allows personalized AI assistance that adapts to each agent's style,...

Bypass the AI chatbot and route visitors directly to live chat with a human agent. How to get there: Go to Setup → Chatbot in the top menu → click...