Roadmap

These are the features and improvements we're planning for the coming months.

Full sitemap of Roadmap

In Progress

Next

  • Allow manual language/locale override via iframe and SDK parameters

    Currently, Boei determines chatbot language based on browser settings. Request to add ability to manually pass a language/locale parameter via iframe...

  • Instagram DM Integration

    Direct Instagram DM integration that allows Boei to:- Connect to Instagram Business accounts- Automatically respond to Instagram DMs using AI- Manage...

  • Per-bot permission controls for team members

    Problem:Currently, team member permissions apply to all bots on an account. There's no way to restrict a team member to specific bots only.Use...

  • Country Filter

    Ability to set conditions on a country so it is possible to only show the widget in a certain country.

  • User Role Management for Team Members

    Enable role-based access to restrict team members to specific tasks like live chat handling.

  • Enhanced Live Agent Assignment System

    Currently, new chats can be assigned using either round-robin or random distribution. However, this approach becomes challenging since most agents...

  • Real-Time Chat Webhook Integration

    Implement a webhook option for real-time chat updates with conversation IDs.

  • Reduce Widget Size

    Propose reducing the widget size to save space and prevent content blocking. This will enhance user experience by providing a cleaner interface.

  • Boei Live Chat

    Add Live Chat options directly in Boei. Allow to escalate from the AI chatbot or to open the live chat directly.

  • Refine answers in Chatbot

    Allow the answers of the chatbot to be refined. This way you can ensure the bot will answer according to your script.

Later

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