Understand how your AI chatbot is performing: how many conversations it handled, how often it escalated to a human, and how many leads it produced.
How to get there: Go to Analytics in the top menu → select a chatbot from the widget selector.
A conversation is counted each time a visitor sends the first message to the chatbot. Returning visitors who continue an old session do not count as a new conversation.
The total number of messages exchanged in chatbot conversations (visitor + bot). A high messages-per-conversation number usually means the bot is doing useful back-and-forth.
Each AI response consumes credits based on the model and message length. Compare this against your plan's monthly credit allowance.
The percentage of conversations that were handed off to a live agent. A high escalation rate may signal:
See Choosing Training Sources to improve coverage.
The percentage of conversations that produced a captured lead (email, phone, or other contact field). This is the headline metric for most businesses.
Boei automatically scores each conversation on whether the bot answered the visitor's question. Conversations are grouped into:
Use this to spot training gaps. Drill into "Could not answer" conversations to see what topics need new training content.