Analytics Overview

Track how your widgets and chatbots perform so you know what's working and what to improve.

How to get there: Click Analytics in the top menu.

What you can see

The Analytics page surfaces the key metrics for your widgets and chatbots:

  • Conversations - total volume, trend over time, per-widget and per-chatbot breakdowns
  • Engagement - how many visitors clicked the widget, opened the chatbot, sent at least one message
  • Resolution - share of conversations the AI handled vs escalated to a human agent
  • Leads - how many contacts were captured (email, phone, lead-flow completions)
  • Channel performance - which channels visitors actually use (WhatsApp, email, chat, etc.)

Use the date picker to compare periods (e.g. this month vs last month) and the dropdown filters to drill into a specific widget, chatbot, or website.

Per-chatbot performance

For deeper AI-specific metrics (knowledge score, training quality, source citations, conversation outcomes), go to Setup → Chatbot → click your chatbot → Training → Performance.

Email reports

Want a weekly summary in your inbox without opening the dashboard? Configure scheduled email reports in Setup → Widget → click your widget → Email Reports. See Email Reports.

Exporting data

The Inbox supports CSV export of conversations and the Contacts page supports CSV export of contacts. For programmatic access, use the REST API.

Made with ProductLift