Updates

It is now possible to add up to 5 custom fields for the contact form widget. This can be used for items like order ID, company name, or any other information you want from your customers.

All widgets now display the name of the field when you receive an email 💪
The bug with the required comment field has been resolved.

Boei now has two new features that allow you to work with multiple users 🚀

Subaccounts / subusers
Subusers are commonly created to separate usage by team, product, customer, and more.
Each subuser has its own buttons, helpers, and stats, but it's still billed to the same main Boei account balance.
Administrators can manage the buttons of their subusers but the subuser can only manage their own.
If you don't want to restrict access but all work on the same buttons, you can look into the Collaborators feature.

👉 Read more: https://boei.help/docs/subusers-subaccounts

Collaborators
Collaborators feature in Boei is great if you are working together with multiple people on the same buttons and helpers. If you want to restrict access, you can look into the subusers feature.

👉 Read more: https://boei.help/docs/working-together-collaborators

Since our launch, Boei has relied on word of mouth to acquire new users and continue growing.

To thank everyone who continues to recommend Boei to their friends, coworkers, or followers, we have launched our Affiliate program!

Invite people to create an account through your link and you'll get a 33% commission for every payment they make, forever!  

Any Boei user can now apply to the program from their dashboard (see link in the menu) and start earning money from sharing Boei.

Let's continue growing together!

Youtube's new format for channels: youtube.com/c/[channel_name] is now also supported in Boei.

The Boei button and the close button now have an aria-label element added. This should improve accessibility for people that are using screen readers.

It is now possible to use Skype names that start with "live:".

We just published a fix for Jivochat. Previously, Boei and Jivochat were popping up together on the screen. The fix has been tested with several Jivochat button.
Hope that everything works great again for all of you 💪

Now it's possible to let users close the call to action with a small button. This close button can be enabled at the call to action settings.

Boei can now integrate with Jivochat.

This is how it will look like:

See the guide here: https://boei.help/docs/jivochat

Your customers can now contact you on WeChat via Boei 🥳

They can scan your WeChat QR Code and start chatting with you on WeChat.
It will work as follows: When the user clicks the WeChat option, he/she will see the QR code of WeChat that you have uploaded in Boei.
This way, customers can scan the QR code and start chatting with you 😀

This is how it will look like:

See how it works here:
https://app.boei.help/docs/1.0/wechat

Re-entering information already shared can be annoying.

A new feature is now available to prefill customer's email and name when they are using the widgets.

It works quite simple with just hidden input fields. You should add the hidden fields to your website and then load Boei regularly.

https://app.boei.help/docs/1.0/newsletter_signup#prefill

Some customer ticket-systems need to use a subject line. Inventing a subject line can be difficult so having a field in Boei populated with it works well.
It is now possible to optionally add a subject field in Boei's contact form widget.
Results are shared over Slack, Webhooks, and email.

While it may be a basic feature, I focused my time on delivering value with Boei. I manually helped customers that needed to change their email.
But the time has come! Now it is possible to change your name, email, and password yourself.

It is now possible to set the font and the font-size for Boei buttons.

This bug has now been fixed 💪

The issue was happening for users that have hidden the Boei button, but were still using the custom trigger open it.

Now all interactions are being tracked for these buttons (starting today).

Small update: Improved the design of the highlighted line next to helpers.

The Vietnamese social network Zalo is now available in Boei 💪

I am very happy to announce the new Feedback widget! 🥳
Capturing customer feedback is super easy and can now be done directly in Boei.

👉 More information can be found in this Twitter thread.

This is how it will look like:

Hope to hear your feedback 😀

YouTube channels are now available as a helper option. Customers can open directly your YouTube channel.

You can now set business hours and hide specific helpers when you are offline.
This helps to reduce phone calls or Whatsapp messages when you are sleeping.

Videos are easier to understand than text, so I made this video to explain how it works:
https://youtu.be/tfhs9j8W864

Helpers are hidden when you are out of office. This comes from a UX perspective: it is annoying to click something, only to find out that it's not available.

This feature is the most upvoted one to date, thanks for your votes 😍

Tawk.to is a solution that supports live chat with your customers.

Boei can now be connected to Tawk.to. It is super simple!

This is how it will look like:

This guide will explain how to get it running.

Fixed issue with hide on pages. The bubble was hidden. But, the CTA message was not. This is now fixed and both are hidden.

It is now possible to select an icon for the link helper.
You can now even do it for all helpers!
I have added around 150 icons for you to choose from 😀

It is now possible to link to Facebook and LinkedIn groups using the helper options.