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Show/Hide options based on Device

💪 Added

Ability to hide/show specific communication options based on device, there are certain contact methods better for mobile and others better on desktop (for example show sms option only on mobile).

Sterling

3 years ago

Ruben

You now have the ability to display specific channels on desktop or mobile 🙌
This provides you the option to display SMS on mobile and a Call back form on desktop!

You also can test your widget directly for each device.

1    1 year ago    Reply

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Adamski Orbimage

This is a great feature. You added also a QR code. I cannot find anything about it here, but there is a small problem. When QR is enabled, one cannot choose where to show it. Let’s say on Desktop should show QR but not on Mobile. On mobile, I prefer they see a button which redirects to (open) the appropriate app on the device. When QR code popups on mobile, then one cannot connect actually. The app won’t open.
I’m sorry to write about it here, but it also refers to hide/show.

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Ruben

Hi Adamski,
No worries and good question!
To do this, you should create 2 channels. One for desktop and one for mobile.
That is how I did it for the Boei website 😀
Ruben

1    1 year ago    Reply

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Ruben changed status to 💪 Added

1 year ago

Ruben changed status to 🛠 Roadmap

2 years ago

Ruben

Thanks for voting! We just moved this item to the roadmap 😀

0    2 years ago    Reply

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Jcmatoskx

Would love to see this happen 😀

1    2 years ago    Reply

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Jcmatoskx

I just came across this problem and was going to make the same request!
It would be great if every Helper had a "Optional" functionality to hide on specific devices.
We would specifically like to hide the Phone Direct Dial from desktop (as majority of this user base is older and will not have their computers connected to a phone, and this helper button could induce confusion)

Instead we would like to add an alternative Helper that shows only for desktop (and hides for mobile) such as Skype or even better the Call me Back widget.

This way we can assure we make contact more comfortable for both devices and maximize the conversions 😀

0    3 years ago    Reply

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Ruben

Makes sense, that is how I thought about it as well 😀

2    3 years ago    Reply

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Synergetic SAS BIC

Adding to this feedback, i would suggest allowing the Call to action/ auto trigger to be shown/hidden for moble & desktop (i have one page where the CTA is long but looks fine on Desktop devices, but it's pretty intrusive and annoying in mobile devices)

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Ruben

Thanks for your idea. Think you are right. Some options do work better on mobile. Though I see desktop improving. For example I can send an SMS on my Macbook (it uses my connected phone).

0    3 years ago    Reply

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Ruben changed status to 👍 Gathering votes

3 years ago

29 votes
Sterling Taiffdisted Nico Jcmatoskx Kjetil Analytics Cameron Grzegorz Niclai Jack S. garymgordon Borealabode Philippe Ruaudel Evanotti Benjaminrocks Yapwam Ruben ULTRA TEAM Markus Joy Coulson Min Thaik Han
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