Fix Compatibility Issue with Oxygen Builder

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Chandra Gedangrebus

Please fix the compatibility issue of Boei with Oxygen Builder. I use Oxygen Builder to build my WP site. And everytime I want to edit template/page/post using Oxygen Builder, Boei always pop up and covering some of the space in Oxygen Builder.

2 years ago

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Ruben changed status to Closed

2 years ago

Ruben

Hi Chandra, thanks for your feedback. I am not familiar with Oxygen Builder. Do you mean that the Boei button itself is overlapping, or the Boei menu pops up?

0    2 years ago    Reply

Chandra Gedangrebus

Hi, Ruben. Glad to see that you as the owner of Boei seems willing to hear the feedbacks from the customers. Yes, the Boei button itself pop ups when I opened the Oxygen Builder in the WP Admin. To make it clear, here is the screen capture of the problem when it's occurred. (https://bit.ly/3CZ7FVE)

0    2 years ago    Reply

Ruben

@Chandra Gedangrebus: Happy to help 😀
Thanks for the screenshot, but I don't see Boei there. This is Tawk.to 😉
Are you using Boei and Tawk at the same time? Then I think the issue is that Boei is not hiding Tawk on the admin pages (because Boei is not loaded on those).

0    2 years ago    Reply

Chandra Gedangrebus

@Ruben: Actually I use Tawk.to as one of the helpers in Boei. If I close the Tawk.to icon, then my Boei icon/avatar will appear. (https://bit.ly/3oti4oV) The problem is that not only the Tawk.to/Boei avatar persistently pop up and covering some little space, but my pointer will also disappear when I move it to the middle column. And I usually use the middle column of Oxygen Builder to do some small editing.

0    2 years ago    Reply

Ruben

@Chandra Gedangrebus: Is it possible to hide Tawk.to these admin pages? I believe that Boei opens because Tawk is being closed. So if Tawk is not displayed at all, then you don't have the problem.

0    2 years ago    Reply

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