Custom whitelabel domain

Want to make Boei truly your own? You can set it up so your widget is accessible via a custom domain, like chat.yourdomain.com.

Here’s how:

1. Step 1. Point your domain to Boei
2. Step 2. Let us handle the rest
3. Step 3. Finished 🎉

Step 1. Point Your Domain to Boei

The first step involves creating a CNAME record in your DNS settings to point to Boei. This process is straightforward if you have access to your domain settings through your domain provider.

CNAME Record Settings:

• Hostname: Choose the subdomain where you want Boei to appear (e.g., chat.yourdomain.com or support.yourdomain.com).
• Value: Set this to cname.boei.help.
• TTL: Set this to 43200 (or use your provider’s default).

This is how it looks like in Digital Ocean:

How-to Guides for Popular DNS Services:

• CloudFlare (Instructions, please disable Proxy status and set it to "DNS only")
• GoDaddy (Instructions)
• Google Domains (Instructions)
• Namecheap (Instructions)

How to Know When It’s Ready?

You can check DNS propagation using tools like dig or online DNS checkers. Once it’s active, your custom domain should resolve correctly to Boei.

Troubleshooting:

If you experience issues, verify your CNAME record is correctly set and that it's pointing to cname.boei.help.

Step 2. Let Us Handle the Rest

After you've completed Step 1, contact us with:

• Your custom domain (chat.yourdomain.com)

Use the contact widget in the bottom right corner of our website.

We'll finalize the setup and enable your white-label domain.

Step 3. Finished 🎉

And that’s it—you're all set! If you have any questions or run into any issues, don't hesitate to reach out to us via the widget in the bottom right corner.

Q&A

Do you support HTTPS/SSL?

Yes! We will arrange HTTPS/SSL on our end via Let's Encrypt.

Will my customers see Boei branding?

No! With the white-label setup, Boei branding is removed (if desired), and the widget appears as fully your own. Please share your logo, app name, favicon, and background color with us.

What happens to the default Boei URL?

The default URL will redirect users to your new custom domain.