The use of artificial intelligence for initial interaction, communication with the website visitor.
So as to help and respond quickly, so that the visitor knows that a human will answer in a few hours, or answers to basic questions that can be found in the knowledge base.
Or if help is in a hurry, what else can be done.
e.g. Quick telephone contact to the technical department.
So that people feel taken care of.
1 year ago
11 months ago