If your Boei widget is not appearing on your website, work through this checklist.
How to get there: Confirm the install on your live site, then verify settings at Setup → Widget.
Open your site in a browser, right-click → View Page Source, and search for boei.help. You should see a script tag pointing to Boei's CDN.
If the script is missing, re-install using the install snippet or your platform's guide (WordPress, Shopify, etc.).
last_loaded_atGo to Setup → Widget → click your widget. The widget settings page shows when the widget was last loaded by a real browser. If it shows "Never" or a very old date, the widget code is not running on your site.
Browser extensions (ad blockers, privacy tools) can block the widget. Open your site in a private/incognito window with all extensions disabled. If it appears there, an extension is the cause and only that user is affected.
If you set page conditions (show only on /contact, hide on /admin, etc.), make sure the current page matches. Go to Setup → Widget → click your widget → Display tab → review the conditions.
Widgets can be restricted to specific countries. Verify you are testing from an allowed country, or temporarily remove the country filter.
If you enabled business hours and chose Hide widget outside hours, the widget will not appear when your team is offline. See Business Hours.
Open developer tools → Console tab. Look for errors mentioning boei. Common errors:
widget id not found — wrong widget UUID in install snippetCORS errors — your domain is not registered in Boei404 — script URL is wrongIf you recently changed widget settings, your browser may be caching the old version. Hard refresh (Cmd+Shift+R or Ctrl+Shift+R). Widgets are cached for 1 hour on Boei's side as well.
Contact support with: