Live chat agent seats are the paid slots that let team members reply to visitors in the Inbox as live chat agents. This article explains how seats are counted and assigned.
How to get there: Go to Setup → Team in the top menu and look at the seat counter at the top of the page.
A seat is consumed by any user (owner or team member) who has the Be a Live Chat Agent permission turned on. That includes:
A team member who only has, for example, View Inbox does not consume an agent seat. They can see and read conversations but are not part of the live chat agent pool that visitors get routed to.
When you switch Be a Live Chat Agent off, that team member's agent profile is removed and the seat is freed for someone else.
Each plan includes a fixed number of agent seats. You can see the current usage in the seat counter on the Team page (for example: "2 / 5 live chat agents"). When you try to enable Be a Live Chat Agent on more people than your plan allows, the toggle is disabled and Boei prompts you to upgrade.
For exact seat numbers per plan, see Plans and Pricing.
A seat is per user, not per session. One team member can be signed in on multiple browsers or devices without consuming extra seats.
Each agent has a maximum concurrent chats setting in their agent profile, which controls how many live conversations Boei will route to them at the same time. Edit it via Setup → Team → click the gear icon next to the agent.
When a new live chat conversation arrives, Boei can auto-assign it to an available agent based on:
You'll find the auto-assignment options on the Team page and inside each agent's profile.