Live Chat Agent Seats

Live chat agent seats are the paid slots that let team members reply to visitors in the Inbox. This article explains how seats are counted, billed, and assigned.

How to get there: Click your profile icon (top right) → Team → see the seat counter at the top.

What Counts as an Agent Seat

A team member uses an agent seat if they:

  • Have the Agent role (or higher: Admin, Owner), and
  • Are assigned to at least one inbox

Read-only team members do not consume an agent seat.

The Owner always counts as one agent seat (you cannot remove yourself).

Plan Allowance

Each plan includes a fixed number of agent seats:

When you try to add more agents than your plan allows, Boei prompts you to upgrade.

Adding and Removing Seats

  • Adding an agent consumes a seat immediately and is billed prorated for the rest of the billing period
  • Removing an agent frees the seat at the next renewal (you keep paying for the seat until then)
  • Changing role to read-only frees the seat the same way as removing

Concurrent Agents

A seat is per team member, not per concurrent session. One team member can use multiple browsers or devices without consuming extra seats.

Auto-Assignment

When a new conversation arrives, Boei can auto-assign it to an available agent based on:

  • Round-robin rotation across all active agents
  • Inbox scope (only assign within the agent's allowed inboxes)
  • Online status (assign only to agents currently online)

Configure this under Team → Auto-assignment settings.

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